Urgent Help

If you, or someone you know, is in danger or at risk and needs immediate assistance

Call 999

If you are concerned about your health, or someone else's, but there is no immediate risk

Call 111

Are you a young person who wishes to report a crime?

To report a crime anonymously click here
To report online abuse click here

What to do if you are concerned about a child?

If you are concerned that a child is being abused or neglected, or that they may be at risk of harm, you should contact:


Southend borough council MASH team

Telephone Number 01702 215007

Mon to Thurs: 9am to 5.30pm

Friday: 9am to 4.30pm

Emergency Duty Team Out of hours, 365 days a year 0345 606 1212


If they are in immediate danger 

Call 999

Whilst we have made every effort to ensure the accuracy of the information provided in this directory, we do not accept any responsibility or liability for any errors that have occurred. We recommended that you always check with providers that their service or organisation meets your requirements. Southend YMCA offer an impartial service and we cannot recommend or endorse any providers listed.

 Mental Health and Wellbeing Services FOR UNDER 18'S

  • Emotional Wellbeing and Mental Health Service

    Secondary Care Mental Health Provider for Children and adolescents.

    0300 300 1600 / Out of Hours 0300 555 1201


    Free National helpline for children and young people in danger and distress.

    0800 1111

  • Young Minds

    Advice for parents concerned about their children’s mental health.

    Mon - Fri 9.30am - 4pm

    0808 802 5544


    Young Persons Drug & Alcohol Team

  • The MIX

    The Mix provides a free confidential telephone helpline and online service that aims to find young people the best help, whatever the problem.

    11am - 11pm

    0808 808 4994

  • Kooth

    Free, safe and anonymous support for young people.

 Mental Health and Wellbeing Services FOR OVER 18'S

  • Samaritans

    Volunteers offering emotional support to those experiencing distress and despair.

  • South East and Essex Mind

    We are administering video counselling for existing clients, and still running the appropriate adults service for those with a mental health issue or a learning disability who have been arrested and housing service with precautionary adjustments. Offering support and some appointments for existing clients felt to be at risk of harm.

    Mon - Fri 10am - 3.30pm

    01702 601123

  • Therapy for you

    Telephone and virtual support

    Mon - Fri 9am - 5pm

    01268 739128

  • Sanctuary By Sea MH Crisis Service

    Telephone only basis with the option of Video chat through WhatsApp, Skye, FaceTime and Zoom.

    6pm - 1am

    07785 615968 / 07743 920771 / 07803 078763


  • REACH Wellbeing Hub

    Accepting calls for anybody with any mental health issue in Southend, Castle Point and Rochford. A member of the team will call back for an initial assessment and to provide support and onward signposting through what will be a difficult time for everyone’s mental health.

    Mon - Fri 8.30am - 4.30pm & Sat/Sun 1pm - 4pm

    01702 213134

There are also many organisations and charities that can help with a variety of health, mental health & social issues, but please be aware not all services are available 24/7 and cannot offer immediate assistance in an emergency situation.

Rough Sleepers

  • HARP

    Homelessness Support

    01702 430696

  • Housing Solutions

    Homelessness and rough sleeping support

  • Off The Streets

    Night Shelter. We are providing food and chargers to people in B&B’s 24hrs.

    8pm - 10pm

    07399 530662

  • One Love Soup Kitchen

    Serving meals to the homeless at Hollybrook site,
    Enter from the Carpark at the end of Great Eastern Ave
    Southend SS2 6BA.

    Mon & Thurs - 7pm - 8.30pm

    07927 803559

  • Southend Foodbank


    07456 426203

  • Winter Night Shelters

    Funded by donations, the Love Southend Churches Winter Night Shelters use volunteers in 7 churches to provide a hot meal, a warm bed and breakfast for some of Southend's homeless over the winter months from December to March.

    7 Nights a week - December to March Only

Substance and Addiction

  • Talk to Frank

    Honest Information and support about drugs.

    0300 1236600


    Community drug and alcohol service for Southend residents. We are currently doing appointments by phone for all registered service users. We are providing a Needle Exchange when needed. Anyone who wishes to start on medication needs to ring us, or if not come to the service. We are prioritising new starters. We are asking service users not to come to STARS unless absolutely necessary.

    Mon - Fri 9am - 5pm

    01702 431889

Domestic & Sexual Violence

  • Safer places

    A range of different services to support and guide individuals through abusive relationships.

  • SOS Rape Crisis

    Specialist support for victims of any form of sexual violence, abuse, exploitation, harassment. Telephone and online (WhatsApp face time) support.

    8am - 5pm & some evenings

    01702 667590

Southend YMCA

Southend's Leading Children's Charity - Southend-on-Sea Young Mens Christian Association (Southend YMCA)

Registered Charity Number: 1102837 (registered in England); Limited Liability

Company number: 05051166;  

Non-profit, private registered provider of

Social Housing: Number: 4853

(Head Office) Southend YMCA,


85 Ambleside Drive,

Southend On Sea, Essex


Email: info@southendymca.org.uk

Phone: 01702 301 301

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Southend YMCA is part of YMCA England: YMCA enables people to develop their full potential in mind, body and spirit. Inspired by and faithful to our Christian values, we create supportive, inclusive and energising communities, where young people can truly belong, contribute and thrive.

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