Southend YMCA Privacy Policy and Website Terms of Use - Updated 17th May 2018 

 


Who are we?

 

References to “we”, “us”, or “our” in this Privacy Policy are references to Southend YMCA, Southend-on-Sea Young Men’s Christian Association (Southend YMCA) Registered Charity Number: 1102837 (registered in England); Limited Liability Company number 5051166; Non-profit, private registered provider of social housing: Number 4853.

Main address: Southend YMCA, Newlands, 85 Ambleside Drive, Southend On Sea, Essex, SS1 2FY. 

Main phone: 01702 301301. 

Main email address: info@southendymca.org.uk


References to “You”, “Your”, “Customer”, “Client”, “User”, "Service User", “Organisation”, "Funder" or “Partner”, relates to individuals and organisations who, work with us in a professional capacity, contact us or engage with our range of services, including.


The data of Our Customers, Staff, Clients and Partners is of vital importance to Southend YMCA and We are committed to letting you know how we use your personal information and to making only responsible use of your data. If you would like to contact us about your information, to amend your information or to remove it, please email dpo@southendymca.org.uk or the contact information above. for information about how to do this.

You can opt-out or update your e-marketing preferences at the bottom of any marketing email you receive from us, by clicking the "unsubscribe" button at the bottom of any marketing and promotional email you receive from us. Alternatively you can contact us via comms@southendymca.org.uk or the contact information above.

Information We collect from You.

We will collect information from You in a few primary capacities. We obtain information directly from You, or through other Partner organisations who refer You to Us. This usually includes information You or the referral Partner send to us via post, email website, phone enquiry, submitting information through our event booking system or survey/contact form.

 

This usually includes, name, address, contact information, education/work status and any other similar organisations you are engaging with. This helps us deal with your enquiry and refer it onward (withing Southend YMCA) to the most relevant project delivered by Southend YMCA.
 

Due to the nature of our work, (including but not limited to) supporting vulnerable young people, fundraising and providing housing, we may require further personal information in order to protect, serve and improve our services and support You.
 

We may also ask for some additional information which can be shared at your discretion, while this is not essential, it will help us establish the best services We can offer You are Southend YMCA.

 

We will only use this information to further improve Our services for Our service users. Specific projects will ask for different types of information in order to provide You with the services you require, this will be stated on project registration through a service User agreement or application form. Required and optional information will be explicitly stated on collection and will need to be agreed by You to progress.

 

We use third party services to conduct Our business and operations and may include using the following services: Website: Wix.com, Booking System: bookwhen.com, Email: Microsoft.com, Social Media: facebook.com, twitter.com, instagram.com, youtube.com, soundcloud.com, bandcamp.com, Forms and surveys: google.com, surveymonkey.com, jotform.com, microsoft.com, Fundraising: justgiving.com, paypal.com, sage.com Email marketing: mailchimp.com. Analytics: wix.com, google.com. These organisations become data processors for Us and only securely provide Us with the information You provide them, we remain the data controllers of this information.
 

How We use Your information.

In order for Us to process Your request or inquiry, We use Your information to provide You with further information about our services, and/or to provide You with information relating to Our services and services We think You may be interested in. We will share your information across projects within Southend YMCA, to ensure We can provide You the best and most relevant support, based on the information provided by You.


Due to the nature of Our work, We work closely with local Partners, Organisations and Funders in order to provide Our service to Service Users. These organisations are named through the application process of each project and will include specific information about how Your information is used, how long it is kept and the purpose of that specific project’s need for the information requested. This is is kept in accordance to the contract between Southend YMCA and the Service User at the start of project access.

We process information for various reasons across Our range of services and projects we provide and each Southend YMCA project will explicitly state their own lawful reasons for processing your data. Southend YMCA processes your information based, most commonly on, Consent, Contract, Legitimate Interest, Vital Interest, Legal Obligation and Vital Interests of our Service Users.

 

Different projects may require different information about You and will be stored and used in accordance to their (Southend YMCA) project and Funder/Partner requirements. We will never share Your personal information with any external third party, unless explicitly stated, on project sign up (for the reasons above) and/or if Southend YMCA is under a legal obligation to share information.

By emailing Us, we will respond and contact you with relevant information based on your original contact. We will will not add you to any other marketing lists unless you explicitly ask us to do so, or if you sign up to our email-marketing list via www.southendymca.org.uk and our e-mail marketing service provide (stated above). You can opt out from receiving further marking information from Us by emailing, calling or writing to us via the contact information stated above.

Security

We will take all reasonable precautions to prevent the loss, misuse or alteration of information you provide to us. Examples of this may include using password protection, encryption, virus/ransom-ware protection, or physically secured files and deletion.
 

Communications from us is often sent via email. Email unless encrypted is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free or entirely secure. If You wish to use another means of communication, please contact our Data Protection Officer below for information and preference changes. 

 

This privacy policy does not apply to any other links to any other websites or service providers and cannot be held responsible for the security of their services, products or any information they may collect about You.

 

Services that We use to collect financial/payment information online (stated above) uses current and secure means of capturing payment information and associated personal information You submit is handled by them on Our behalf, please see their privacy notices and security measures in place for keeping Your personal information safe and secure.

Our website, https://www.southendymca.org.uk uses encryption. In using this website, Your information is encrypted, and therefore more secure.  With a HTTPS connection, all communications between Our website and You are securely encrypted through a browser.

Cookies, Tracking and Analytics

Our website uses cookies and they help us assist the purposes set out in this privacy policy and help us improve our services by providing anonymous information about site use. Please read our Cookie Use Policy for more information.
 

We use secure and General Data Protection Regulation compliant third-party software to acquire anonymous information about Our website and service Users. This includes anonymous information about website usage, preferences, device and browser usage so we can improve Our services. These services are mentioned above.
 

Other information

If You would like Us to correct or update any information, or if you would like information deleted from Our records, please email Us at dpo@southendymca.org.uk. Links on Our website, social media pages and via our services to other websites are not covered by this privacy policy. Although we do Our best to ensure any shared links are safe, You click through to other services and websites at Your own risk.

 

This privacy policy may be updated, so please check it regularly.
 
PLEASE READ THIS PRIVACY STATEMENT IN CONJUNCTION WITH OUR WEBSITE'S COOKIE USE POLICY.

 

Cookie Use Policy.

We use cookies on our website.

To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.

 

What are cookies?

 

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

 

A number of our pages may use cookies to remember:

  • Your display preferences, such as contrast colour settings or font size.

  • If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again).

  • If you have agreed (or not) to our use of cookies on this site.

  • Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

 

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

 

The cookie-related information is not used to identify you personally and the pattern data is fully under our control.

 

These cookies are not used for any purpose other than those described here.

 

How to control cookies.

 

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

You can find out more about cookie use and how to delete cookies here: http://www.aboutcookies.org/how-to-delete-cookies

 

Visit Us:

 (Head Office) Southend YMCA,

Newlands

85 Ambleside Drive,

Southend On Sea, SS1 2FY

Visit Us:

Southend YMCA

Business Eco-Hub

2a St John's Road,

Westcliff On Sea, SS0 7JZ

Contact Us:

01702 301 301

Together, we can end youth homelessness in Southend.

Southend's Leading Children's Charity - Southend-on-Sea Young Men’s Christian Association (Southend YMCA) Registered Charity Number: 1102837 (registered in England); Limited Liability Company number 5051166;  Non-profit, private registered provider of social housing: Number 4853

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