| Southend YMCA offers the residents additional support to assist them through a range of difficulties or circumstances. Staff are on hand to help during the day between 09.00 and 20.00, 7 days a week, then night support staff are available from 20.00. An additional staff member is always on call should there be an emergency. All residents receive a handbook and additional ongoing information such as local facilties to meet cultural needs. Housing staff provide a wide ranging services including assisting with benefits, completing forms and applications, budgeting through to developing social skills and coping with a trauma. Each resident’s individual plan is created with a member of staff, who is appointed as their key worker. We use St Mungo’s “Outcomes Star” Plan and the initial action plan clearly identifies both strengths and weaknesses, and where priority support is needed. Care plans are built around these issues and they are addressed at weekly key work sessions which are recorded in their personal file. Weekly counseling with a qualified practitioner is available for those requiring this service. Residents are encouraged to attend a monthly resident’s meeting or event, whereby they can socialise with other residents and bring any concerns or ideas for improvement to the service, to the Housing Team’s attention. We also facilitate a Youth Board within the building which is Young people lead and very actively encouraged. Southend YMCA actively supports our young people to move-on to independent living when it is deemed they are ready and able undertake this next step and will organise floating support should we feel the young person will gain from this. We aim for a planned, positive move-on for our former residents and support them to achieve this outcome. View this information in Urdu / یہ معلومات اردو میں دیکھیں (PDF) View this information in Albanian / Shikoni këtë informacion në shqip (PDF) View this information in French / Voir cette information en français (PDF) View this information in Arabic / أنظر هذه المعلومات باللغة العربي (PDF) View this information in Polish / Przeczytaj niniejszą informację w języku polskim (PDF) |
19 March 2012
| Smiles all round - the housing team |